Frequently asked questions
You can find most answers to your questions here.
Do you deliver?
No, we currently only offer in-store collection services Tuesday-Sunday during business hours at our shop located at 152 Main St., Wenham, MA 01984.
When will my order be ready for in-store collection?
Your order will be ready for collection by opening time the next day. Please note we are closed on Mondays so any orders placed on Sunday will be ready for collection by 11am Tuesday.
We can accommodate same-day orders as long as they're placed online by 11am. We will then contact you with the best time to pick up.
Please note that you'll need to bring the payment card used together with ID for verification purposes. Orders with alcohol will only be given to customer on record and must be over the age of 21 as per Massachusetts state law.
Can I order now for a collection date in the future?
Yes. We have a calendar feature on our individual product pages that enables you to select a preferred collection date.
How do the VF Memberships subscriptions work?
Our VF Membership subscriptions will be available for in-store collection the 3rd week of each month. The team will contact you to arrange preferred timing during that week.
You will receive a monthly subscription indefinitely until you decide to cancel. You will be charged for the first subscription order immediately and payment renewal will occur on the 15th each month.
First VF Membership subscription order in-store collection timing:
- Orders placed between the 1st-15th of the month: The 3rd week of the same month.
- Orders placed after the 15th of the month: The 3rd week of the following month.
- Subsequent VF Membership subscriptions in-store collection timing: The 3rd week of each month.
Can I pay for an online order with a physical gift card?
No, physical gift cards are for redemption in-person at our Wenham shop only.
Which payment methods do you accept?
For online orders, we accept credit card payment from VISA, Mastercard, American Express, and Discover.
What is your refund policy?
We cannot accept returns due to food safety protocols.
As cheeses, charcuterie and other fresh products are perishable goods, we cannot accept returns unless unfit for consumption. If you suspect something is wrong with your order, please send us an email to [email protected] within 24 hours of receipt and supply photos of the issue.
As online orders are collected in-store, then we advise customers to inspect their products upon receipt in case there are any quality related issues.